Refund & Cancellation Policy
Effective: 22 September 2026 · 生效日期：2026年9月22日
1. Online subscriptions
When online checkout becomes available, Paddle will act as merchant of record. Refunds, withdrawals, and payment disputes will be handled under Paddle’s buyer terms and refund policy together with any mandatory consumer rights in your country or region. Nothing on this page limits rights that cannot legally be waived.
1. 在线订阅
在线下单开放后，将由 Paddle 作为记录商家。退款、撤回购买和付款争议将按照 Paddle 买家条款、退款政策以及用户所在国家或地区不可放弃的消费者权利处理。本页面不会限制依法不得放弃的权利。
2. Cancelling automatic renewal
You may cancel an online subscription through the management link in your Paddle receipt or customer portal. Cancellation prevents future renewal charges and normally takes effect at the end of the current paid billing period. Cancellation by itself does not automatically refund the current period.
2. 取消自动续费
您可以通过 Paddle 收据或客户门户中的管理入口取消在线订阅。取消后不再收取下一期费用，通常仍可使用至当前已付周期结束。取消续费本身不代表自动退还当前周期费用。
3. Requesting a refund
For an online transaction, use the support or refund link in your Paddle receipt, visit paddle.net, or contact [email protected] for product assistance. If a refund or payment reversal is approved, access granted by that transaction may end or be recalculated without removing unrelated membership time.
3. 申请退款
在线交易可使用 Paddle 收据中的支持或退款入口、访问 paddle.net，或联系 [email protected] 处理产品问题。退款或付款撤销获批后，对应交易提供的会员权益可能终止或重新计算，但不会误删其他来源的会员时间。
4. Membership codes
Membership codes are prepaid, single-use products sold directly or by authorised sellers. Before redemption, purchase-support requests should normally be directed to the seller shown on the order. After redemption, codes cannot be reused or transferred. Refunds remain subject to the seller’s stated terms, defects, fraud review, and mandatory consumer law. A revoked or refunded code may cause only the membership time created by that code to be removed.
4. 会员兑换码
会员兑换码是由 EnglishGo.AI 或授权销售方销售的一次性预付产品。兑换前的订单问题通常应联系订单所示销售方；兑换后不能重复使用或转让。退款仍受销售方公示规则、产品缺陷、欺诈审核和强制消费者法律约束。兑换码被退款或作废时，只能撤销该兑换码产生的会员时间。